Ordering | Payments | Delivery

Ordering online…

[Update: 26th May 2020: Due to unprecedented demand brought on by the easing of restrictions in NSW and VIC permitting salons to re-open from June 1, we are experiencing delays. As always, we are working as hard as we can to get your orders to you as soon as possible Thank you for your understanding.]

[Update: 9th April 2020: Please note due to COVID-19 pandemic we are experiencing shipping delays through our couriers when receiving our stock and also when orders are shipped to you.  Please expect delays in the delivery of your order.   This is a WORLD-WIDE issue and not much we can do to help get you your order quicker, therefore we appreciate you remaining calm and kind to our staff.  We appreciate it is frustrating, and we will always do our best to help.  Thank you for your kindness :) ]

It’s easy!

• Log in with your registered details (if you aren’t registered with us, fill out your details on the New Registration tab here & we will contact you).
• If you have forgotten your password use the 'Password Reset' facility.  Just type your email address in, the system will email you a link that you can hit & be given the authority to change the password.
• Browse through the products, by selecting a brand or via the product menus to the left of your screen, or by typing in some key words in the search field.
• If the search result give you too many products, use one of the refining filters on the left hand side (refine by Category, Brand, Range).
• When you find something you like, simply click the “ADD” button.  This puts the item into your shopping cart. You can keep an eye on how much your total cost is at the top right of the screen and via the menu on the left of screen.
• You can put as many products as you like in your Shopping Cart then, when you’re finished, just click the “Basket” button in the right hand menu where the contents of your cart are displayed in a summary.
• From here you can review all the items in your order to ensure you have the right quanity.  You also have the opportunity to remove items that you don't need, but ticking them & updating the cart.
• Freight is automatically added to your order depending on the delivery address suburb. 
• You can edit the delivery address, delivery instructions or add a reference to your order (such as a purchase order no).
• From here you simply complete the payment details for your order & Voila your order has been placed!

Make sure that your browser is set to accept cookies before you can add items to your shopping cart.

Don't be nervous about giving my credit card details online.  Firstly, there’s nothing to worry about – we use military strength payment encryption to send your payment details directly to Commonwealth Bank, and we don’t see or store your details.  Our payment gateway is SecurePay, an external company that manages the transmission of all payments.

Payments

What payment methods to we accept?

You can choose any of the following payment methods at the checkout when completing your order:

• Credit card (Mastercard, VISA) – pay online via our secure server
• American Express (no surcharge applicable!).

Paying by Credit Card (Mastercard, Visa, Amex):

Is quick, easy & secure.

Shopping using your credit card with us is completely safe.  As soon as you enter the checkout process, any information you submit is encrypted and sent through to our secure server.

Once you confirm your order, your payment is processed using Securepay’s 128-bit SSL secure payments gateway, using military-strength encryption to encode your information as it travels over the Internet.  Your payment is professed in real time – similar to EFTPOS, where the transfer of funds takes place immediately – and you are immediately notified as to whether or not the payment has been successfully processed.

In fact, shopping with us is even safer than, say, giving your credit card to a waiter in a restaurant, because nobody ever sees your card number.  We do not store or record your credit card information.  When you enter the card details, they are encrypted and sent through to the banking network immediately.  If the transaction is successful, we receive notification of your order, minus the card number.

Put it this way, we would happily use our own credit cards on this site, and would recommend it to our own families.

The charge will appear on your statement as “SALON FIRST”. Please note that our secure real-time credit card processing facilities will charge your card at the time the order is placed.

Should a refund be necessary, we will refund through our payment gateway provider SecurePay. We will not request your credit card information as funds will be refunded to the same card as originally purchased on. We will email you a receipt from SecurePay confirming the transaction.

Order Delivery

We hate dealing with costly shipping fees as much as you do.  That's why we are constantly checking and using the most efficient methods we can. 

How much your order costs will depend on where the goods are being delivered to.

The following range / list of postcodes will attract a delivery rate of $9.95 per order.

Victoria (mainly Melb metro): 3000-3062; 3064-3097; 3101-3138; 3140-3207; 3800-3806; 3910; 3975-3977

NSW (mainly Syd Metro): 2000-2082; 2084-2234; 2745-2751; 2753-2756; 2759-2770

QLD (mainly Bris Metro & Gold Coast): 4000-4179; 4205-4240; 4300-4305; 4500-4503; 4345; 4350-4353; 4364-4365; 4504-4569; 4572-4573; 4575

Delivery time is 1-6 working days

If you have not advised that you give 'AUTHORITY TO LEAVE' when your parcel is delivered and you are not home, you may incur an additional re-delivery fee. This fee is approximately $35.00 but will depend on the delivery location.

An Authority to leave request is at YOUR risk, as there is no proof of delivery.

We highly recommend having it delivered to a business that is OPEN during normal hours, so a signature of delivery can be attained.

Note: We use different freight companies depending on your location.  Some freight companies allow for an authority to leave to be requested, others do not.  If we send your parcel via Australia post, we will, unless specified, allow for you the receiver to select how you want the parcel managed.   This is via the Australia Post 'Safe Drop' notification.  Please note that it is at the final discretion of the Australia Post driver whether a parcel is 'safe dropped' or not.  If they do not feel the location is safe, or weather proof, they will not leave the parcel, but card it for collection at your local post office.

Postcodes outside this range will attract a delivery rate of $19.95 per order. Delivery time can be anywhere from 1-6 working days. If you live in a remote part of Australia, you may find that your order will attract additional delivery charges. We will notify you if this is the case.

Some bulky and/or heavy furniture items will attract additional freight charges.  A Salon First team member will contact you to advise you of what these charges are on completion of your order being scan packed and at dispatch. 

It is always best to have your parcel delivered to an address where someone will be available to receive it.  A business address is good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).

Where do we ship to?

We ship to all locations within Australia.  Some of our products carry territory restrictions and you might find that you can not purchase certain items or we may advise you of these territory restrictsions when completing your order.  In any event we will advise you as soon as possible.

What if my order hasn’t arrived in the estimated time?

If you’re waiting to receive your parcel and you think it should have arrived by now:

• The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date.  Also, “working days” means Monday to Friday only , and doesn’t include public holidays.
• If you are having the parcel delivered to work, check with your colleagues and other staff members to ensure someone else hasn’t signed for it.
• Done all the above and still no parcel?  Email us with your order number and we’ll look into it for you.

Pricing:

All transactions are settled in Australian Dollars ($AUD).  Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia.

Returns:

What happens if I have ordered the wrong items?

No problem, simply advise us within 7 days of receiving the goods.  Send back the goods in resaleable condition (unopened and unused) and we will be happy to provide you with an exchange or store credit (freight charges not included).  Returned items must be received by us in the same condition as you received them so please pack up any returned items carefully to ensure they arrive safely.  We don't exchange or refund for change of mind purchases, so purchase wisely.

Returns will not be accepted with our prior notification.

No return on sale items except as required by law.  Due to storage requirements, there are no returns on glues or sable brushes

How to return products:

First of all, please contact us to obtain a return authority.  Returns will not be accepted without prior consent and/or a returns form.