Returns Policy

We want you to love your purchase, but if you have changed your mind, you can return your item at any Salon First showroom.  Please remember to provide a receipt or proof of purchase when returning your item.

If you purchased an item online and wish to return it via post, please contact us.

Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Change of Mind

If you have changed your mind, we may offer you a refund provided that the refund:

  • is made within 7 days of purchase.

  • you are able to provide satisfactory proof of purchase.

  • the merchandise is in saleable condition, that is it is unused and unopened, with all original sealed packaging or tags attached and where the product seal is not broken or tampered.

  • the item is not subject to the exclusions listed below

Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy.

Excluded change of mind items:

Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced in to clear) as change of mind returns will not be accepted.

Returns and exchanges will not be provided on the following product unless the product fail to meet a consumer guarantee:

  • acrylic brushes

  • lash glues / adhesives

  • nail adhesives

  • face masks

If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.

We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Salon First may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

Proof of purchase

Refunds, exchanges or repair requests must be accompanied by any the original tax invoice.  Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.

Consumer Guarantees

As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Salon First. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product depending on the nature of the goods, the price paid and any representations made about the goods.

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time.  

We will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Where applicable you are to provide data (photographic or video evidence) of the fault. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Where an item is damaged through misuse, neglect or abnormal use, Salon First will not provide a refund, exchange or repair.

Return tender

Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstances:

  • where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund.

Return freight

All returns at purchasers’ expense and responsibility. 

Gift or bonus with purchase offers and bundled items

Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in a saleable condition, the value of any available refund will be reduced by the value of the gift or bonus (in full or in part)

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.