Welcome to Salon First
Please take some time to read the following terms and conditions applicable to the use and enjoyment of products and services on this site.
Trade Customer Registration
By registering on our website, you confirm that you are a trade customer in the beauty industry. This includes but is not limited to beauty therapists, nail technicians, hairdressers, lash & brow artists, spray tan technicians, day spas, massage therapists, and similar professions. Registration as a trade customer grants access to products and services intended solely for professional use within the beauty industry, including wholesale pricing.
Agreement to Terms
These terms and conditions, along with site policies such as the Privacy Policy and other customer service policies, govern the use of the Salon First website and constitute the entire agreement between the contracting parties. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time.
Salon First reserves the right to refuse sale to any person and to not supply to any person, issuing a refund if necessary.
If there is any uncertainty with the terms and conditions above, please contact Salon First before completing any purchase.
Quantity Limits
Some items may be subject to quantity limits depending on your location. Please contact us if you have any concerns.
Applicable Law and Jurisdiction
Salon First (salonfirst.com.au) is created and controlled in Victoria, Australia. All purchases are subject to the laws of the Commonwealth of Australia and, where applicable, the state of Victoria. By using this site, you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in these forums.
Capacity to Contract
Orders can only be placed with Salon First by persons with the capacity to contract, who are over the age of either 18 or 21 as legislated in your state of residence.
Review of Terms
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
Subscribing
By registering your details on the site, you agree to receive email marketing communications from Salon First. You can choose to unsubscribe permanently upon receipt of such marketing materials.
Copyright
All content on this site, including text, icons, graphics, etc., is the property of Salon First or its suppliers and is protected by Australian and International Copyright law. No part or portion of this site may be copied, sold, or used for any commercial purpose without written consent. Our website includes copyrighted material, images, trademarks, and registered trademarks that are the property of Salon First and may only be used for browsing our website and purchasing products. Permission must be sought for any other use.
Shipping
Salon First ships only to locations within Australia. The purchaser remains responsible for all charges and fees incurred.
Confirmation of Order
All orders placed are an offer of purchase and are subject to acceptance by Salon First. If an order is not accepted, a full refund will be processed promptly. Salon First reserves the right to refuse an offer for any reason.
Payment
Salon First is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque. If the requested goods are unavailable, Salon First may cancel the transaction and issue a full refund. All prices listed are inclusive of any Australian Goods and Services Tax applicable, unless stated.
Returns and Refunds Policy
Customers may return items within 30 days of receipt for a full refund or exchange, provided the items are in their original condition, unused, and in original packaging. To initiate a return, contact our customer service team for a return authorization. Unauthorized returns may not be accepted. Refunds will be processed within 7-10 business days of receipt of the returned items and will be issued to the original payment method. The cost of return shipping is the responsibility of the customer, except in cases where the product is faulty or incorrect. For more detailed information on our comprehensive return policy, refer to this page here.
Warranty and Liability
All products are covered by the manufacturer's warranty, which may vary by product. Warranty details are provided with each product. Salon First is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Salon First disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Privacy Policy
We collect personal information necessary for the processing of orders, including name, address, email, and payment details. Personal information is used solely for order processing and customer service. We do not sell or share personal information with third parties except as required by law. We implement industry-standard security measures to protect personal information. However, we cannot guarantee absolute security of information transmitted over the internet.
Cookies and Tracking
Our website uses cookies to enhance the user experience, track usage patterns, and provide personalized content. By using our site, you consent to the use of cookies. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Force Majeure
Salon First is not liable for any failure to perform due to unforeseen circumstances or events beyond our control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, and supply chain disruptions. In the event of a force majeure, we will notify customers as soon as possible and make reasonable efforts to mitigate the impact.
Dispute Resolution
Any disputes arising out of or relating to these terms and conditions will be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute will be submitted to mediation before any litigation. These terms and conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of the courts of Victoria.
Termination of Access
Salon First reserves the right to terminate access to our website and services for any user who violates these terms and conditions or engages in unlawful or harmful activities. Upon termination, the user's right to use the site and services will immediately cease. The user will remain liable for any outstanding obligations.
Contact Information
For any questions, concerns, or issues regarding our terms and conditions or any other aspect of our service, please contact our customer service team via this link
Reviews
By completing a registration form and submitting it, you agree to be included in any review process by Salon First or a third party. We will not sell or distribute your contact details for any other purpose.
Product Images Disclaimer
The images of products on this website are for illustrative purposes only. While we strive for accuracy, the actual product may differ slightly in terms of color, size, shape, or other features due to manufacturing changes, display differences, or other factors. Therefore, product images should be used as a guide only and should not be relied upon as an exact representation of the product you will receive.
Purpose of Goods
Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions regarding use can be directed to Salon First via our contact details.
Advice & Information
The advice and information contained within this website are of a general nature and are not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure the accuracy of the information on this website, we take no responsibility for any loss or damage arising from its use.
Discount Coupons
Discount codes will not be active during major sale periods, including, but not limited to, Christmas, Black Friday, and End of Financial Year sales where discounts are already applied across most or all stock. Discount codes will be reactivated at the end of these large sale periods.
Links to Other Sites
Salon First maintains links to other websites but makes no representations as to the accuracy of the material therein and is not responsible for the content and conduct of these sites.
Sale to Wholesalers
Wholesalers should contact us prior to ordering any stock to seek permission, as a general rule, we do not sell products to other wholesalers. We may cancel and refund any payment for an order placed by another wholesaler.
Conclusion of Transaction
The agreement for sale is concluded only when goods are handed over to the designated carrier.
Workshop/Training Terms & Conditions
No course placement will be guaranteed without full payment at the time of booking. Bookings are essential due to limited class numbers. Some classes require confirmed numbers more than 2 weeks prior, so early booking is crucial. Courses may be cancelled, postponed, or relocated by Salon First if there are insufficient bookings, with payment credited accordingly. Attendees must provide a contactable phone number on the day of training and leading up to the workshop. Salon First will not be responsible if you cannot be informed of any changes or cancellations. Workshop redeemable amounts or discounts offered against product purchases are valid only on the day of the class and are not transferable for cash. No refund will be considered for attendee cancellations without at least 7 business days' notice (Monday to Friday). No children, friends, or family members are permitted in training classes, only models if required during designated times. Attendees must conduct themselves professionally; disruptive behavior will not be tolerated.