Website Terms and Conditions
Salon First Australia Pty Ltd
Last updated: 1 September 20265
Salon First Australia Pty Ltd ABN 94 088 335 111 (Salon First, we, us or our) operates www.salonfirst.com.au (Website) from 54 Brindley Street, Dandenong South, Victoria 3175, Australia.
1. About these terms
These terms govern your use of the Website and purchases made through it. Our Privacy Policy, Returns Policy, Delivery Information and any product-specific, promotion or training terms referred to on the Website also apply. If there is an inconsistency, any mandatory law applies first, followed by any specific terms disclosed for the relevant product, promotion or service, and then these terms.
By using the Website, creating an account or submitting an order, you agree to these terms. If you place an order for a business, you confirm that you are authorised to bind that business.
2. Trade customers and account registration
Salon First is a trade supplier to the professional beauty industry. When registering, you confirm that you are a genuine beauty-industry trade customer, such as a beauty therapist, nail technician, hairdresser, lash or brow artist, spray tan technician, day spa, massage therapist or another approved professional business.
You must provide accurate and current information and keep your login details secure. You are responsible for activity undertaken through your account unless caused by our breach of law. Tell us promptly if you believe your account has been accessed without authority.
We may request information reasonably required to verify trade status and may refuse, suspend or close an account that does not meet our trade requirements, has supplied false information or has been used unlawfully or contrary to these terms.
You must be at least 18 years old and have legal capacity to place an order.
3. Products and professional use
Some products are intended only for trained or qualified professionals. You are responsible for ensuring that you and anyone using a product have the qualifications, licences, training and insurance required for its lawful and safe use.
Products must be stored, handled and used in accordance with their instructions, warnings, intended purpose and applicable laws. Information on the Website is general information only and is not a substitute for professional, medical, legal or other specialist advice.
Product images and colours are illustrative. Packaging, appearance, formulation and specifications may change. We take reasonable care to keep product descriptions accurate, but minor differences that do not affect the product's essential nature or performance may occur.
4. Prices, GST and availability
Unless stated otherwise, prices are in Australian dollars and include GST. Delivery charges and other applicable charges are shown at checkout or quoted separately. Prices, promotions and availability may change before an order is accepted.
We may apply reasonable quantity limits, including to protect availability, meet supplier restrictions or prevent unauthorised resale. Products remain subject to availability. If an item is unavailable after you order, we may contact you about an alternative, place the item on backorder where agreed, or refund the affected amount.
We may correct genuine pricing, description or system errors before accepting an order. If an error affects an order already submitted, we will contact you and give you the option to proceed on the corrected basis or receive a refund for the affected item or order.
5. Orders and acceptance
Submitting an order is an offer to purchase. An automated acknowledgement confirms that we received the order but does not necessarily mean we have accepted it. We accept an order when we confirm acceptance or begin fulfilling it.
We may decline or cancel an order before dispatch where reasonably necessary, including because stock is unavailable, payment or customer details cannot be verified, a genuine error has occurred, supplier or quantity restrictions apply, we reasonably suspect fraud or unauthorised activity, or the order breaches these terms. If we cancel after taking payment, we will refund the affected amount to the original payment method.
6. Payment and payment verification
Payment must be received and successfully processed before an order is dispatched or made available for collection. We accept the payment methods displayed at checkout.
Online card payments are securely processed by Braintree, a PayPal service. Salon First does not store your complete card details. Your payment provider may separately handle and retain information in accordance with its own terms and privacy policy.
As part of its card-verification and fraud-prevention processes, Braintree may place a temporary authorisation of $0 or $1 on your card. This is not an additional charge from Salon First. The authorisation is automatically voided, although it may remain visible as pending for a short period depending on your bank or card issuer.
We may also undertake reasonable manual verification where we consider it necessary to help confirm that a card is valid and is being used by an authorised cardholder. This may include processing a small verification refund to the card used for the order and asking the customer to confirm the amount credited. We may hold the order while verification is completed and may request further information reasonably required to verify the customer, payment method or transaction.
Never send Salon First your card PIN, online-banking password or a one-time security code. If verification cannot be completed, or we reasonably suspect fraud or unauthorised use, we may decline or cancel the order and refund any amount paid, subject to any lawful action required to protect Salon First or the cardholder.
Refunds are made to the original payment method unless law requires otherwise. The time taken for a refund or reversed authorisation to appear is determined by the bank, card issuer or payment provider.
7. Delivery and collection
We deliver only within Australia unless we expressly agree otherwise. Delivery options, estimated timeframes, charges and any freight-quote requirements are set out in our Delivery Information and at checkout.
You must provide a complete and accurate delivery address and contact details. We are not responsible for delay or additional cost caused by incorrect or incomplete information supplied by you. We may charge reasonable redelivery or return-to-sender costs where a delivery fails for reasons outside our control.
Delivery timeframes are estimates unless we expressly agree in writing to a guaranteed timeframe. We will take reasonable steps to address delays, but are not responsible for delay caused by events outside our reasonable control.
If you authorise a carrier to leave a parcel unattended or nominate a safe place, the parcel may be left in accordance with that authority. To the extent permitted by law, risk of loss after an authorised unattended delivery rests with you.
For collection orders, you may be asked to provide order identification and evidence that you are authorised to collect the goods.
8. Returns, faults and refunds
Our Returns Policy forms part of these terms and explains how to request a return. Change-of-mind returns are available only where permitted by that policy and may be subject to time limits, product exclusions, original-condition requirements and return delivery costs.
Change-of-mind conditions do not limit rights that cannot lawfully be excluded. If goods are faulty, damaged, incorrectly supplied or otherwise fail to meet an applicable consumer guarantee, please contact us promptly with the order details and information reasonably required to assess the issue.
Nothing in these terms or our Returns Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.
9. Consumer guarantees and warranties
Some products may include a manufacturer's warranty. Any manufacturer's warranty is in addition to, and does not replace, rights that apply under law.
Where the Australian Consumer Law applies, goods come with guarantees that cannot be excluded. The available remedy depends on the circumstances and whether a failure is major or minor.
Warranty or consumer-guarantee rights may not apply to a problem caused by misuse, accidental damage, unauthorised modification, improper storage, failure to follow instructions, normal wear and tear, or use outside a product's intended purpose, except to the extent the law provides otherwise.
10. Limitation of liability
Nothing in these terms excludes, restricts or modifies liability or a right or remedy where doing so would be unlawful.
To the maximum extent permitted by law, Salon First is not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by your misuse of a product, failure to follow instructions, inadequate professional training, unlawful conduct or unauthorised alteration of a product.
Where goods or services are acquired for business purposes and the law permits liability to be limited, our liability may be limited, at our option, to a remedy permitted by the Australian Consumer Law. This clause should be reviewed against section 64A of the Australian Consumer Law before publication.
11. Promotions, discount codes and gift cards
Promotions and discount codes are subject to any specific terms displayed with the offer. Unless stated otherwise, codes cannot be combined, applied retrospectively, exchanged for cash or used during nominated major sale or blackout periods. Product, brand, customer, quantity and expiry restrictions may apply.
We may cancel or correct a promotion affected by a genuine error, system malfunction, misuse or fraud, while honouring any rights that have already arisen under applicable law.
Gift cards, if offered, are subject to their stated conditions and applicable Australian gift-card laws.
12. Marketing communications
Creating a trade account does not, by itself, require you to subscribe to promotional communications. Where you choose to receive marketing emails or SMS messages, you may unsubscribe at any time using the unsubscribe facility provided or by contacting us.
We may still send non-marketing communications reasonably necessary for your account, order, delivery, training booking, safety notice or customer-service enquiry.
13. SMS marketing
If you choose to receive promotional SMS messages from Salon First, we may send marketing messages to the mobile number you provide. Message frequency may vary and standard charges imposed by your mobile provider may apply.
You can opt out by replying STOP to an SMS message, where that functionality is available, or by contacting info@salonfirst.com.au. Delivery of messages may be affected by mobile network availability and other matters outside our reasonable control.
We handle personal information used for SMS communications in accordance with our Privacy Policy.
14. Customer review invitations
After a purchase or other interaction, we may invite you to provide feedback or review your experience. We may engage a service provider to send or administer the invitation on our behalf. Service providers may use relevant contact and transaction information only as permitted by law, their agreement with us and our Privacy Policy.
You may opt out of review invitations using the facility provided or by contacting us.
15. Privacy, cookies and security
Our collection, use, disclosure and storage of personal information are described in our Privacy Policy. By using the Website, you acknowledge that information will be handled as described in that policy.
The Website uses cookies and similar technologies for functionality, security, analytics and, where permitted, personalisation and marketing. Information about managing these technologies should be included in our Privacy Policy or Cookie Notice. Disabling some cookies may affect Website functionality.
You must not attempt to gain unauthorised access to the Website, introduce malicious code, interfere with its operation, scrape it contrary to our directions, or use it for unlawful, fraudulent or harmful activity.
16. Intellectual property
Unless otherwise stated, Website content, including text, graphics, photographs, logos, designs and software, is owned by or licensed to Salon First and is protected by intellectual-property laws.
You may view and use the Website for legitimate trade purchasing and business-reference purposes. You must not reproduce, modify, distribute, sell, commercially exploit or create derivative works from Website content without the relevant rights holder's written permission, except where law permits.
17. Third-party links and services
The Website may link to third-party websites or services. We do not control them and are not responsible for their content, availability, security or privacy practices. A link does not necessarily indicate endorsement. Your use of a third-party service is subject to its own terms.
18. Sales to wholesalers and unauthorised resale
Salon First generally does not supply other wholesalers or unauthorised resellers. Wholesalers and persons intending to resell products through unauthorised channels must obtain our written approval before ordering. We may decline or cancel an order that does not comply with supplier restrictions, brand requirements or our authorised distribution arrangements, and will refund any amount paid for cancelled goods.
19. Workshop and training bookings
A workshop or course place is not confirmed until full payment has been received, unless we agree otherwise. Places may be limited and bookings are essential.
Salon First may cancel, postpone, relocate or change a session where reasonably necessary, including because minimum attendance has not been reached, a presenter becomes unavailable or circumstances outside our control arise. We will use the contact details provided to notify attendees and will offer an appropriate transfer, credit or refund where required by law or the specific event terms.
Unless different cancellation terms are displayed when booking, attendee cancellations must be received at least seven business days before the session to be eligible for a refund or transfer. This change-of-mind condition does not limit any rights that cannot lawfully be excluded.
Product credits, redeemable amounts or discounts associated with a class are valid only on the stated terms, are not redeemable for cash and are not transferable unless we agree otherwise.
Attendees must behave professionally and comply with reasonable safety and conduct directions. Children, friends and family members cannot attend unless expressly permitted. Models may attend only where required and during nominated times.
20. Events outside reasonable control
Neither party is responsible for delay or failure to perform an obligation, other than an obligation to pay money already due, to the extent caused by an event outside that party's reasonable control. This may include natural disasters, severe weather, fire, war, terrorism, labour disputes, transport interruption, government action, utility or telecommunications failure, epidemic, pandemic or material supply-chain disruption.
The affected party must take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.
21. Suspension and termination
We may restrict or terminate access to the Website or an account where we reasonably believe these terms have been breached, activity is unlawful or harmful, security is at risk, or suspension is otherwise reasonably necessary to protect Salon First, customers or third parties.
Termination does not affect rights or obligations that arose beforehand, including an obligation to pay an outstanding amount.
22. Changes to these terms
We may update these terms from time to time by publishing the revised version and its effective date. The terms applying to an order are generally those in effect when the order is accepted, unless a change is required by law or you agree otherwise.
23. Disputes
If a dispute arises, please contact us first so that we can try to resolve it promptly and in good faith. If it cannot be resolved directly, either party may propose mediation before commencing court proceedings. Nothing in this clause prevents either party seeking urgent relief or exercising a right to approach a regulator, tribunal or court where that right cannot lawfully be restricted.
24. Governing law
These terms are governed by the laws of Victoria, Australia. Subject to any right that cannot lawfully be excluded, the parties submit to the courts and tribunals having jurisdiction in Victoria.
25. General
If part of these terms is invalid or unenforceable, it is to be read down to the extent necessary or, if that is not possible, severed without affecting the remaining terms.
A failure or delay in enforcing a right is not a waiver of that right. Headings are for convenience only. Words such as 'including' do not limit the words that precede them.
26. Contact us
Salon First Australia Pty Ltd
54 Brindley Street
Dandenong South VIC 3175
Email: info@salonfirst.com.au
Phone: 1300 725 661
ABN: 94 088 335 111